Save Gym Members & Equipment with Our Management Suite

Our platform keeps your facility running smoothly with seamless workflows and communication—ensuring equipment stays in top shape and members stay engaged, satisfied, and promote your club.

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Save Gym Members & Equipment with Our Management Suite

Our platform keeps your facility running smoothly with seamless workflows and communication—ensuring equipment stays in top shape and members stay engaged, satisfied, and promote your club.

TRUSTED BY

Three Solutions.
One Seamless Experience.

From facility operations to member satisfaction, each FitnessEMS solution drives real results—less downtime, happier members, and stronger retention.

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Enhanced
Member Experience

Members can send you requests from the floor about issues that mean the most to them

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Simplified
Gym Management

Reduce confusion and downtime with your service team. Keep all service work on task and improve communication with staff and members
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Data-Driven
Insights

Turn feedback into action with built-in customizable surveys, identify up sell opportunities, and make decisions with real member insight—not guesswork.

Member Voice

Members who have a negative experience often stay silent—and then quit. We provide you with realtime member request details to respond quickly, and improve their experience—leading to a 10% increase in retention and a 20% rise in word of mouth new memberships

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Exercise Bike #105

Maintenance Request Received

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Facility & Equipment Management CMMS

When gym equipment malfunctions, it can frustrate or even injure members, sometimes leading to lawsuits. Our system reduces downtime while also providing documentation that helps protect operators if legal issues arise—resulting in fewer out-of-order signs, a defense against a lawsuits, and better a better member experience.

Retention Intelligence NPS

A poor member experience leads to cancellations. You can't manage a members experience without a way to measure it. With our tools you can make informed and educated operational changes to create a megaphone of raving reviews and referrals retaining more satisfied Members

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Why Our Clients Trust FitnessEMS

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Years Developing Health & Fitness Solutions

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Equipment & Facilities Tracked

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Active Gym & Wellness Locations Managed

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Health & Fitness Work Orders Processed

Customer Success Stories

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The FitnessEMS system is a no brainer for Gym owners. I am extremely sensitive to the upkeep of our gyms, and FitnessEMS plays an integral part in maintaining all of our gyms. We all check the dashboard every day, which gives us a snap shot of all the equipment that needs repairs.

Michael S

Gold’s Gym
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We are thrilled with the APP. A real game changer

Michael Ganim

Harbor Fitness
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Fitness EMS has been a game changer for the YMCA of Metro Atlanta. 

The system has completely streamlined our equipment and facility repair processes. 

I would highly recommend Fitness EMS to any facility looking to engage in a robust platform with capabilities above and beyond fitness equipment

Jennifer Rewkowski

The Family Y
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Fitness EMS has been an invaluable tool for the YMCA of Greater Grand Rapids to gain control of
our assets and our maintenance programs

With Fitness EMS, I am now able to see open work orders and ensure that our staff are following
up on repairs in a timely manner, track preventative maintenance, and make data informed capital purchasing decisions. I recommend it to any organization looking to gain control of their assets and maintenance programs

Erica Cederquist

YMCA of Greater Grand Rapids
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I am the service manager for seven Planet Fitness locations. Before we found FitnessEMS my job was impossible. With FitnessEMS I can see the status of every open job on one page. I feel we could not have made a better choice when it comes to an equipment management system.

Ike S

Planet Fitness

Fitness EMS FAQ

Yes, you may add as many locations as you like

You can auto assign requests to them providing a focused dashboard so they never miss a job

No, never a limit on equipment, club areas or facility items add whatever you want to manage

No, we do not charge for or limit logins. we believe the more users you have the better you stay on the same page.

Explore our Features

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