Feedback That Matters
Custom Member Survey Touchpoints Boost Retention
Spot trends, flag early risks, and stop churn—without the guesswork
A poor member experience leads to cancellations. You can't manage a members experience without a way to measure it. With our tools you can make informed and educated operational changes to create a megaphone of raving reviews and referrals retaining more satisfied Members
TRUSTED BY
You Can't Fix What You're Not Tracking
High Net Promoter Scores (NPS) won’t stop churn. They just look good on paper.
Here's The Problem
Losing club members without knowing why means you can’t make the changes that matter. Churn gets worse when you’re stuck with:
Outdated feedback tools and unreliable data
Limited understanding of member choices
Missed patterns in membership behavior
No guidance for making informed decisions
You can't manage what you can't measure.
Track, Manage & Simplify Daily Ops
Strengthen Member Loyalty with Data That Works For You
Member Surveys is a platform that generates your NPS score, breaks it down, and turns it into clear, actionable insights. So you’re not just tracking loyalty—you’re using it to shape smarter strategy.
Here's How Member Surveys Works
Surveys That Meet Your Needs.
Control every survey’s timing & delivery across channels to fit your team’s pace and priorities.
Target specific members with precision
Automate surveys via email, QR codes, web forms, or text
Adjust volume & frequency to avoid overload
Ensure every response gets personal follow-up
Surveys That Track Member Feedback.
Capture real-time experiences with automated surveys sent when they matter most.
Personalize feedback requests by demographics & behavior
Reach targeted members based on check-in frequency
Gather reliable insights to guide smarter decisions
Respond quickly to boost satisfaction and retention
Turn Feedback Into Follow-Through.
Understand what’s behind every response— then use it to drive real change in your club.
Discover exactly why unhappy members are pulling away
Catch recurring issues quickly with auto-tagged comments
Turn surveys into conversations that matter—and lead to real change
Track shifts in behavior & loyalty over time
Clear Reports Drive Smarter Action.
Accurate reporting helps identify issues quickly & drive success across every location.
Quickly spot problems and close the feedback loop
Understand root causes with detailed data that guides decisions
Use integrated CMMS workflows to assign and track tasks
Apply winning strategies across all locations for consistent success
Listen. Act. Build loyalty.
Equipment & Facility Management CMMS
Member Retention
Member Voice
Bundle Member Surveys, Member Voice, and Equipment & Facility Management CMMS to Work Smarter
When Member Surveys is bundled with your Member Voice and Equipment & Facility Management CMMS tools, you create one comprehensive system that manages feedback, fixes, workflows, and follow-through—all in one app.
It’s smarter, faster, and easier for your team and your members.
One bundle. Better results. Real impact.
Not All QR Codes Are Created Equal
Basic Codes Only Notify. FitnessEMS Closes the Loop.
Other systems end after the basic alert.
Ours kicks off real workflows, with custom options built into every scan.
Scan. Choose. Route. Act. Follow-up.
It’s flexible, personalized, and built to do more than just notify.
Smarter scans.
Better outcomes.
Why Our Clients Trust FitnessEMS
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Years Developing Health & Fitness Solutions
0K
Equipment & Facilities Tracked
0K
Active Gym & Wellness Locations Managed
0M+
Health & Fitness Work Orders Processed
Customer Success Stories
Three Simple Steps to
An Optimized Club Experience
STEP 1
Schedule a Demo
We'll discuss your current workflows & challenges to find strategic solutions that work
STEP 2
Customize Your Dashboard
Features are adapted to meet your unique needs, train your team, and launch the system
STEP 3
Build Loyalty That Powers Growth
Strengthen member & staff commitment, drive results, and lead with confidence
Work Smarter, Not Harder
Retention Intelligence NPS FAQ
NPS (Net Promoter Score) measures how likely someone is to recommend your fitness club. It’s a simple, proven way to gauge member loyalty and satisfaction—two key drivers of long-term retention.
FitnessEMS software takes it a step further by turning NPS scores into clear insights via Member Surveys. It analyzes member feedback with automated tagging, spots trends, and flags issues so that clubs can fix problems fast and keep members coming back.
NPS is calculated by subtracting the percentage of detractors from the percentage of promoters. For example, if 60% of members are promoters and 20% are detractors, the NPS score is 40.
NPS = % Promoters − % Detractors
Your score only tells part of the story. What makes our NPS different is the system behind it. Member Surveys does more than ask questions—it analyzes feedback to show what’s working and what’s not, so you can improve retention.
Bundling gives you the full picture by linking feedback, facility issues, and member loyalty—so you can take action. You’ll catch problems early, connect them to feedback, and make smarter decisions that keep members loyal. It’s a complete strategy—not just tools.
Plus, this system is built by fitness industry veterans with 26+ years of real-world experience, so it delivers exactly what clubs need—nothing extra, nothing missing. No guesswork. Just a platform that makes sense.
Download Your FREE Guide
How Broken Equipment Helps Member Retention
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