Member Voice

Members who have a negative experience often stay silent—and then quit. We provide you with realtime member request details to respond quickly, and improve their experience—leading to a 10% increase in retention and a 20% rise in word of mouth new memberships

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TRUSTED BY

The Problem

Struggling to reduce member churn?  Wonder what members are exposed to or discovering while in your club?

Everyone knows it cost more to get a new member than it does to keep one.  Our system automatically engages with members to provide you with Feedback Fuel to retain them and drive your revenue engine.

Convert valuable insight into an action step. This is the most fundamental program we offer to begin making improvements.

How We Solve It
Delays

Delayed Discovery of Club Issues

Downtime

Longer Equipment & Facility Downtime

Liability

Potential Risks & Liabilities Unnoticed

Confused

Limited Visibility into Member Experiences

How Member Voice Works

Member Scans QR Code

After a member notices an issue, they scan the related QR code for the equipment or the facility with the problem

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Photo of a person holding a smartphone with a QR code displayed on the screen
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Member Submits Feedback

A form is generated and filled out to detail the issue and sent directly to staff. No need for user accounts or road blocks

Issues are Resolved

After the issue is addressed the system automatically stores the record of service and notifies all parties involved.

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Automated Sentiment Analysis

Feedback and sentiment is logged and tracked over periods of time. Personalized retention recommendations are generated to keep members happy and track potential issues

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Why Our Clients Trust FitnessEMS

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Years Developing Health & Fitness Solutions

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Equipment & Facilities Tracked

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Active Gym & Wellness Locations Managed

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Health & Fitness Work Orders Processed

Customer Success Stories

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The FitnessEMS system is a no brainer for Gym owners. I am extremely sensitive to the upkeep of our gyms, and FitnessEMS plays an integral part in maintaining all of our gyms. We all check the dashboard every day, which gives us a snap shot of all the equipment that needs repairs.

Michael S

Gold’s Gym
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We are thrilled with the APP. A real game changer

Michael Ganim

Harbor Fitness
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Fitness EMS has been a game changer for the YMCA of Metro Atlanta. 

The system has completely streamlined our equipment and facility repair processes. 

I would highly recommend Fitness EMS to any facility looking to engage in a robust platform with capabilities above and beyond fitness equipment

Jennifer Rewkowski

The Family Y
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Fitness EMS has been an invaluable tool for the YMCA of Greater Grand Rapids to gain control of
our assets and our maintenance programs

With Fitness EMS, I am now able to see open work orders and ensure that our staff are following
up on repairs in a timely manner, track preventative maintenance, and make data informed capital purchasing decisions. I recommend it to any organization looking to gain control of their assets and maintenance programs

Erica Cederquist

YMCA of Greater Grand Rapids
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I am the service manager for seven Planet Fitness locations. Before we found FitnessEMS my job was impossible. With FitnessEMS I can see the status of every open job on one page. I feel we could not have made a better choice when it comes to an equipment management system.

Ike S

Planet Fitness

Member Voice FAQ

The labels and signs are self explanatory. Members instinctively realize they can scan a QR code and will. We also offer customer signage with your branding.

No, this feature works without an app, all that is needed is a smart phone

Most clubs label their equipment and popular areas through out the club

Members initiate a request and this is the beginning of your feedback process. The journey continues with built in automation and key touch point questions.

Explore our Features

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CMMS
Equipment & Facility Management

Member Voice
Member Relationship Management

NPS
Survey Engagement & Analytics