Real-Time Interaction & Instant Feedback
Stronger Member Retention With Member Voice
Spot trends, flag early risks, and stop churn—without the guesswork
Members who have a negative experience often stay silent—and then quit. We provide you with realtime member request details to respond quickly, and improve their experience—leading to a 10% increase in retention and a 20% rise in word of mouth new memberships
TRUSTED BY
Your Members Didn't Ghost You They Just Found a Club That Listens and Takes Action
Unhappy members rarely complain—they just cancel. But when they do it without warning, you lose your chance to fix what went wrong.
Here's The Problem
While you’re busy tracking check-ins, you’re missing what matters most: the member experience. As a result:
Critical issues go unreported
Downtime drags on
Risks and liabilities go undetected
Small problems snowball
Churn costs more than meeting member expectations.
Real-Time Feedback and Ticket Management
Boost Member Loyalty with Member Voice
Introducing Member Voice, a platform designed to capture real-time member feedback and prioritize what matters most to your club community.
Increase retention by 10% and drive 20% more word-of-mouth signups—just by improving your member experience.
Here's How Member Voice Works
Your Members Didn't Ghost You They Just Found a Club That Listens and Takes Action
Spot a Problem? Scan the QR Code.
Club members or staff spot a problem & scan the code on the equipment or in the area it happened.
No app required
Instantly connects to the right location
Quick, easy, done in seconds
No guesswork or explanations needed
Report the Issue Instantly.
A mobile-friendly form pops up so the problem can be reported on the spot.
Takes seconds to complete
Easy to do on the go
Sends alerts directly to staff
No account or login required
The Issue is Logged & Resolved.
Once resolved, the issue is time-stamped, the record is stored, and all parties are notified.
Automatic updates keep the team informed
Provides clear proof of resolution
Easy to review past issues anytime
Streamlines follow-up and reporting
Automated Sentiment Analysis.
See trends in member feedback and tone over time so you can catch churn risks early.
Runs 24/7 to catch what manual reviews miss
Flags emotional shifts that signal risk
Ties sentiment data to member behavior
Generates insight you can prioritize and act on
Turn Every Visit Into A Positive Experience
Equipment & Facility Management CMMS
Member Retention
Member Voice
Bundle Member Voice, Equipment & Facility Management CMMS, and Member Surveys to Work Smarter
When Member Voice is bundled with your Equipment & Facility Management CMMS and Member Survey tools, you create one comprehensive system that manages feedback, fixes, workflows, and follow-through—all in one app.
It’s smarter, faster, and easier for your team and your members.
One bundle. Better results. Real impact.
Not All QR Codes Are Created Equal
Basic Codes Only Notify. FitnessEMS Closes the Loop.
Other systems end after the basic alert.
Ours kicks off real workflows, with custom options built into every scan.
Scan. Choose. Route. Act. Follow-up.
It’s flexible, personalized, and built to do more than just notify.
Smarter scans.
Better outcomes.
Why Our Clients Trust FitnessEMS
0
Years Developing Health & Fitness Solutions
0K
Equipment & Facilities Tracked
0K
Active Gym & Wellness Locations Managed
0M+
Health & Fitness Work Orders Processed
Customer Success Stories
Three Simple Steps to
An Optimized Club Experience
STEP 1
Schedule a Demo
We'll discuss your current workflows & challenges to find strategic solutions that work
STEP 2
Customize Your Dashboard
Features are adapted to meet your unique needs, train your team, and launch the system
STEP 3
Build Loyalty That Powers Growth
Strengthen member & staff commitment, drive results, and lead with confidence
Work Smarter, Not Harder
Member Voice FAQ
No app needed—just a smartphone.
Yes. The setup is simple and the signs make it clear. They’re taken to a short, mobile-friendly form—quick to fill out and easy to submit.
Most put it where feedback matters—on equipment, in locker rooms, studios, and high-traffic areas. It’s a simple way to capture real-time insights throughout the club.
On machines, mirrors, doors—anywhere members have something to say. Clubs use it in strength areas, cardio zones, locker rooms, and group fitness spaces.
After members scan and complete a short form, automated follow-ups and targeted questions guide the rest of the process.
Bundling gives you the full picture by linking feedback, facility issues, and member loyalty—so you can take action. You’ll catch problems early, connect them to feedback, and make smarter decisions that keep members loyal. It’s a complete strategy—not just tools.
Plus, this system is built by fitness industry veterans with 26+ years of real-world experience, so it delivers exactly what clubs need—nothing extra, nothing missing. No guesswork. Just a platform that makes sense.
Download Your FREE Guide
How Broken Equipment Helps Member Retention
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