I have technicians on staff, how does this help them?
FitnessEMS is designed to remove friction for technicians, whether they work on-site or support multiple clubs. Instead of chasing incomplete information, they get everything they need in one organized dashboard.
Work orders are prioritized, and each ticket comes with complete equipment history. Techs can see past work, warranty information, and parts used before they arrive, which reduces repair time and avoids guesswork.
Because communication flows through one platform, there are fewer delays and misunderstandings. Photos, notes, and updates are all logged automatically.
Regional leaders can also see productivity, response times, and performance across all technicians.
The end result is simple. Techs spend more time repairing equipment and less time dealing with paperwork or missing details.
Tom Strickland
Tom Strickland is an entrepreneur and industry veteran in the fitness sector. In 1999, he founded Consolidated Electronics, a company providing repair and delivery solutions for fitness equipment. In 2009, he launched the software platform FitnessEMS, focusing on field service and facility asset management, enabling health clubs and gyms to take full control of their equipment lifecycles, maintenance processes, and costs. With over two decades of hands-on experience, Tom is passionate about empowering fitness operators with practical tools and insights to run more efficient operations with the end goal of member retention through improved experiences. Always open to connecting with others in the health & fitness space.
Equipment & Facility Management CMMS
Member Retention
Member Voice
Bundle Equipment & Facility Management CMMS, Member Voice, and Member Surveys to Work Smarter
When Equipment & Facility Management CMMS is bundled with your Member Voice and Member Surveys tools, you create one comprehensive system that manages feedback, fixes, workflows, and follow-through—all in one app.
It’s smarter, faster, and easier for your team and your members.
One bundle. Better results. Real impact.