Solutions – FitnessEMS

Our Solutions

Managing health clubs since 2001, we know how to help solve the every day problems and headaches associated with health club facility and equipment management with solutions tailored to fit your needs.

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TRUSTED BY

Expense Management:

Cost control: Gain visibility into your club's expenses by tracking repairs, inventory, and maintenance, ensuring you stay within budget without compromising on quality.

Financial oversight: Manage your club’s operational expenses with accurate reporting and insights, allowing you to make data-driven decisions and reduce unnecessary costs.

Smart budgeting: Streamline your spending with real-time insights into maintenance and repair costs, helping you allocate resources more efficiently.

Poor Communication:

Seamless coordination: Eliminate delays by improving communication between staff, technicians, and vendors, ensuring faster resolutions and smoother operations.

Effective team collaboration: Keep your team on the same page with clear communication channels, reducing misunderstandings and improving service response times.

Streamlined communication: Centralize your communication to ensure that all parties involved—staff, technicians, and vendors—can respond quickly and efficiently to issues as they arise.

Inventory Management:

Multi-location asset visibility: Provides real-time tracking of all equipment across multiple locations, ensuring you know exactly what’s on the floor at each club.

Centralized asset database: Maintain a centralized platform that tracks the condition of assets across different locations, simplifying inventory management.

Parts availability tracking: Ensure an organized system for parts, with real-time stock levels to guarantee quick access to necessary components for repairs.

Liability Risks:

Detailed maintenance records: Track all equipment inspections and repairs, ensuring machines meet safety standards to minimize accidents and liability.

Compliance reminders: Send automated alerts for upcoming safety checks and maintenance, ensuring that all equipment remains compliant with manufacturers recommendations.

Incident reporting: Record and monitor equipment-related incidents within the system, allowing quick responses to address any potential hazards and maintain a safe environment for members.

Member Retention:

Member issue logging: Members can report equipment and facility issues directly, engaging them in club operations.

Real-time feedback surveys: Solicit member feedback when an issue is logged and resolved, keeping members satisfied.

Net Promoter Score (NPS): Use NPS to track overall member satisfaction through feedback.

Faster issue resolution: Quick repairs and responses enhance the overall member experience.

Reduced equipment downtime: Minimize downtime with efficient maintenance, ensuring equipment is always available for members.

Improve Communication

FitnessEMS streamlines and simplifies communication by providing a place, process and vocabulary to get issues reported and repaired faster.

Faster Equipment Repairs

FitnessEMS functionality allows techs to understand problems and order parts without that time consuming first trip to diagnose an issue.

Full Accountability

FitnessEMS focuses each user on their job in the repair and maintenance process, streamlining the process and uncovering poor performers.

Accurate Parts Ordering

FitnessEMS provides insight to inventory and previously ordered parts required to repair equipment based on complaints

Informed Floor Staff

We train your staff on a host of equipment related vocabulary and how to share resolutions with members.

Smart Purchasing

FitnessEMS provides Total Cost of Ownership reporting individually or categories and equipment groups.

Optimized Technicians

FitnessEMS builds in rigid processes based on your needs keeping technicians in check every step of the way.

Expedite Part Ordering

With FitnessEMS techs can easily understand what parts are needed and they can order through hyperlinks onsite in real time.

Organizational Insight

FitnessEMS provides strong insight into what's going on at all your locations on one easy to understand dashboard.

Repair Information

With FitnessEMS every technician can see what he/she did to repair a particular complaint and see how others repaired complaints they are dealing with.

Unit Identification

FitnessEMS uses easy to identify labeling and easy to choose corresponding numbers in the system.

Proper Maintenance

FitnessEMS allows you to build in Manufacturer specific checklists for any group of equipment and easy access records when needed in slip and fall cases.

Complete Fitness System

FitnesEMS was created by the best fitness industry technicians with help from hundreds of successful club operators. The FitnessEMS DNA consists of over 25 years in the fitness equipment repair and maintenance.

Reduce Liability

The FitnessEMS step by step approach and reporting insures that maintenance is done correctly and comprehensively, thus reducing exposure to liability.

Why Our Clients Trust FitnessEMS

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Years Developing Health & Fitness Solutions

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Equipment & Facilities Tracked

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Active Gym & Wellness Locations Managed

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Health & Fitness Work Orders Processed

Customer Success Stories

The FitnessEMS system is a no brainer for Gym owners. I am extremely sensitive to the upkeep of our gyms, and FitnessEMS plays an integral part in maintaining all of our gyms. We all check the dashboard every day, which gives us a snap shot of all the equipment that needs repairs.

Michael S

Gold’s Gym

We are thrilled with the APP. A real game changer

Michael Ganim

Harbor Fitness

Fitness EMS has been a game changer for the YMCA of Metro Atlanta.

The system has completely streamlined our equipment and facility repair processes.

I would highly recommend Fitness EMS to any facility looking to engage in a robust platform with capabilities above and beyond fitness equipment

Jennifer Rewkowski

The Family Y

Fitness EMS has been an invaluable tool for the YMCA of Greater Grand Rapids to gain control of
our assets and our maintenance programs

With Fitness EMS, I am now able to see open work orders and ensure that our staff are following
up on repairs in a timely manner, track preventative maintenance, and make data informed capital purchasing decisions. I recommend it to any organization looking to gain control of their assets and maintenance programs

Erica Cederquist

YMCA of Greater Grand Rapids

I am the service manager for seven Planet Fitness locations. Before we found FitnessEMS my job was impossible. With FitnessEMS I can see the status of every open job on one page. I feel we could not have made a better choice when it comes to an equipment management system.

Ike S

Planet Fitness

Explore our Features

CMMS
Equipment & Facility Management

Member Voice
Member Relationship Management

NPS
Survey Engagement & Analytics